Victoria M. Williams
Technical Support, Customer Systems
After more than a decade at Apple, I’m now pursuing a Master of Science in Business Analytics at Arizona State University. My background spans technical support, customer systems, coaching, leadership, logistics, and operations — experience I’m now bringing into a deeper study of data, systems, and decision-making.
Education
Arizona State University, 2027
M.S. Business Analytics
Brandman University, 2016
M.A. Organizational Leadership
University of Phoenix, 2015
M.B.A. Human Resources
Ohio State University, 2011
B.S. Agricultural Business
Experience
Apple, Genius, 2015–2026
Technical Support & Customer Systems
The Rock, Finance Advisor, 2014–2022
Instructor & Ministry Director
Additional Experience
United States Army, 2012–2015
Logistics Specialist
Nationwide Insurance Company, 2011–2012
Plan Project Leader
Recreation & Physical Activity Center, 2008–2011
Membership Services Supervisor
Skills
IT Support & Diagnostics
Apple Hardware & Software Troubleshooting, Root-Cause Analysis
Device, Data & Cloud
Device Setup & Configuration, Data Migration, iCloud & Cloud Services
Service Operations
Issue Triage, Ticket Documentation, Process Improvement
Technical Training & Enablement
Personalized Training, Hands-On Coaching, Team Development
Customer Support
High-Volume Technical Support, Relationship Building, Customer Satisfaction
Operations & Business Systems
Microsoft 365, Data Analysis, Logistics & Budget Administration